How will services change with Virgin Care?

The  your care, your way review of community health and care services was led by the CCG and the Council to ensure that everyone living in B&NES has access to the best possible health and care services in their community.

General practice will play a pivotal role in delivering this ambition. However, service and delivery models need to change to respond to the current and future needs of our local population.

We want to build a seamless, integrated service for people in B&NES that is linked to local assets in the community and maximises the benefits of non-medical interventions like social prescribing and other services provided by the voluntary sector.

As the prime provider of community health and care services, Virgin Care will take into account all of a person’s strengths and needs and those of their wider support network and community. People’s care and support needs will be met by a range of people and resources, starting with their community.

Community services will be organised around locality hubs aligned with groups of GP practices. Multidisciplinary teams will talk to each other on a daily basis to agree coordinated plans for people with complex or increasing needs.

A care coordination centre will be open seven days a week from 8am until 10pm to provide a single point of contact for those in need of support, their families and the professionals involved in their care.

Care navigators from a range of voluntary and community sector organisations will raise awareness of the wide range of support and activities available in the local area and help people to access them.

You can read a more detailed set of FAQs at