Live update – local health services affected by storm Emma

Update at 9.30 hours on 3 March 2018

Health and care organisations across B&NES are working extremely hard to maintain services and avoid disruption for patients during the current severe weather.  The majority of services are unaffected but Thursday and Friday’s snow has resulted in some cancellations and other changes which are detailed below. This page will be updated throughout the weekend to keep you informed about the impact of the snow on services.

GP Practices

  • Oldfield Surgery will not be open on Saturday 3 March.
  • St James’s Surgery will not be open on Saturday 3 March.
  • Batheaston Medical Centre will not be open on Saturday.


The NHS 111 service is available and able to assist you in identifying the best course of action for your urgent health care needs. However there may be a longer than normal waiting time to access the service, so please bear with us.

South West Ambulance Service NHS Foundation Trust (SWASFT)

The Ambulance Service is currently experiencing severe difficulty in reaching some patients across the South West. Unfortunately, some of their less urgent patients can expect a significant wait for an ambulance while staff are dealing with those in the most urgent need.  Their message is please only call 999 in a genuine life threatening emergency.

Royal United Hospitals Bath NHS FT (RUH)

The RUH is open and all emergency services are running.   However all RUH community clinics are cancelled today (Friday). The hospital is contacting patients directly about these clinics and if they need to make any further postponements.

Community services provided by Virgin Care

Virgin Care’s most up to date information about services can be found here.

How you can help

If the bad weather means you cannot make your appointment at your hospital or other healthcare setting, please do let them know in advance.

If you are feeling unwell but it’s not life-threatening, call 111 for urgent health advice. An adviser will ask you questions to assess your symptoms and then give you the advice you need or direct you straightaway to the best service for you.

Alternatively, your local pharmacy is a good source of advice for many aspects of healthcare.  You don’t need an appointment and many have private consultation areas, so they are a good first port of call. Your pharmacist will say if you need further medical attention.