Community Mental Health Services Review


We are working with Bath and North East Somerset Council to review how we can improve community mental health services.

Thank you to everyone who shared their views in our recent public consultation. We will be sharing a summary report in Spring 2019.



Please note, this information can all be made available in a range of languages, Easy Read or audio format. To request an alternative format, please email ✉ or call ☎ 01225 831 800.

The mental health review is looking at the way community mental health services are delivered locally, so we can decide what improvements need to be made in the future.

This will build on the priorities that were identified in the your care, your way review of community health and care services in 2015-17, and help us to achieve positive changes in mental health and wellbeing provision for people living in B&NES.

Find out what people have told us so far in the reports on the right hand side of this page and ‘You said. We are doing’ summary.

Public engagement (phase 1)

The review began in the Summer 2017, when we asked people to tell us what is working well in current services, what could be improved, and where there are gaps.

During this first phase of engagement, we held over 60 face-to-face meetings and focus groups and received more than 100 survey responses from people who use services, those who care for them, those who provide services and the general public.

Last year, people told us that community mental health services must:

Focus on preventing people from escalating into crisis
• Improve community-based support
• Drive parity of esteem (equal value) between medical and social interventions
• Improve transitions from children to adult community mental health services
• Make sure that services work together more effectively, and
• Improve the signposting of services.

You can read a summary of what people told us in our Phase 1 Engagement Report.

Public engagement (phase 2)

In February 2018, we formed six working groups to look at everything people have told us and to start developing options for how community mental health services could be delivered in the future. Each workstream has membership from people across the Council, CCG, key providers, voluntary sector representatives and Community Champions (who represent the public, those who use services and carers).

In  June 2018, we organised a series of workshops and drop-in event, inviting people who use services, those who care for them, those who deliver services, and the wider public, to come together to do some further planning on how we can improve how community mental health services are delivered.

Find out what we discussed and what people told us in the workshop summaries below:

How can…


From September to November 2018, we delivered further targeted face-to-face engagement with specific groups and communities, to ensure that a diverse range of views inform the changes we are planning to make to services.

Public engagement (phase 3)

In February 2019, we consulted with the public on our plans to improve how community mental health services are delivered. These plans are based on feedback we have had from the public, people who use services, those who care for and support them, and professionals, throughout the review.

A summary of what people have told us (so far) and what we are doing about it is available here.

We will share the results of the consultation and next steps, shortly.

Who has shared their views with us?

So far, we have engaged with more than 600 people during the community mental health services review, including almost 400 members of the public, people who use services and those who care for and support them, and 200+ professionals.

Over 300 people have spoken to us in person. We have met with a diverse range of groups in different settings, including:

Focus groups with 152 people, including:

  • People who use services, via organisations, including Off the Record, St Mungos, Creativity Works, Bath Mind, Avon and Wiltshire Partnership NHS Trust (AWP), Virgin Care, Headlight and Healthwatch.
  • Carers and young carers via the Carers’ Centre and KS2 Group.
  • Young residents at The Foyer, via Curo.
  • Members of the Black and Minority Ethnic Senior Citizens Association (BEMSCA).
  • A community group in Keynsham, via Southside Family Project.

Informal 1:1 and group conversations with 136 people, including:

  • Students at freshers’ fairs and Bath Spa University’s ‘Wonkee Wednesday’ event.
  • Young people aged 13-17, via Creativity Works (who led these discussions)
  • Members of the public, including people who are homeless, at Bath City Farm and Salvation Army ‘Chillout Café’ on World Mental Health Day.
  • People who are LGBTQ+ at the Rainbow Café (run by Gay West)
  • A person who uses mental health services (via phone interview)

Workshops with 20 people who use services (including young people) and those who care for and support them.

8 Community Champions (who represent the public) have been involved throughout the review as members of our working groups.

81 people have given us written feedback, including 76 people who use/have used mental health services and those who care for and support them via our survey, and five young people who shared their views on our ‘my dream wellbeing service’ activity sheets.

Thank you to everyone who has shared their views with us so far to help us plan the way we delivery mental health services.

Our public consultation ended on 22 February 2019. Thank you to everyone who shared their views with us.

In Spring 2019, we will publish a consultation report and will put into action all of the agreed recommendations from the review and establish the new agreed ways of working.