The results of the 2016 GP Patient Survey show that patients in Bath and North East Somerset have overwhelmingly good experiences when they go to see their GP. Nowhere else in the country scored higher than B&NES for overall patient experience.
However, the demands on GPs are increasing, recruiting new GPs is becoming a challenge and the way primary care is delivered in B&NES is becoming difficult to maintain.
The CCG is working with all 26 practices in B&NES to develop a strategy for primary care which will encourage practices to work more closely together to provide a wider range of services to their local communities, seven days a week. Our emerging local General Practice Forward View Plan will include updates on new models of care, workforce, workload, infrastructure and improving access to GP services. This is in line with planning guidance set by NHS England that requires the CCG to provide assurances over our plans for the sustainability of general practice.
You can read more about the NHS England General Practice Forward View here. The CCG is working with the local NHS England General Practice Forward View Transformation Team alongside our GP practices to develop its plan, to be overseen by the Primary Care Commissioning Committee.
Satisfaction with our GP appointment booking systems
Thank you to everyone who took part in our market research in June/early July 2017 to explore people’s views on the different ways you can book an appointment with your GP e.g. via telephone, online or by popping in to your local practice and speaking to the receptionist. We received over 400 responses to our survey and are now collating the results to share in the autumn.