From 31 July 2016, all organisations that provide NHS or adult social care must follow the Accessible Information Standard by law.
This includes NHS trusts, foundation trusts and GP practices as well as organisations that pay for and make decisions about NHS and adult social care services such as CCGs and Local Authorities.
The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
The standard tells organisations how to make information accessible to patients, service users and their carers or parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read or via email.
The standard also tells organisations how to support people’s communication needs e.g. by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.
What have we been doing locally in B&NES?
The following organisations use Language Empire as the sole provider for all their interpreting and translation requirements including accessible formats. If you work for one of these organisations, click here to find out how to access this service.
- Bath and North East Somerset Clinical Commissioning Group
- Bath & North East Somerset Council
- Royal United Hospitals Bath NHS Foundation Trust
- Sirona care & health
- Avon and Wiltshire Mental Health Partnership NHS Trust
If your organisation is not listed above we have produced an information sheet for providers as well as an Accessible Formats Directory to help you source communication support for your patients or service users.
Sharing best practice
The B&NES Health & Wellbeing Network held a meeting about the Accessible Information Standard on 21 April 2016 which was well attended by a variety of providers (read the minutes).
We plan to hold a further event in the Autumn and further details will be published here when they are available.