‘Clinical hubs’ to support NHS 111 helpline

The three NHS Clinical Commissioning Groups in Bath and North East Somerset, Swindon and Wiltshire are working together to develop a new, integrated urgent care service across the region.

The aim is to offer patients improved access to specialist advice 24 hours a day, seven days a week, through the NHS 111 phone line.

An experienced team of health professionals including doctors, nurses, pharmacists and mental health nurses will be available via NHS 111, as part of a ‘clinical hub’. They will provide early assessment, give expert advice and arrange urgent care for patients or support them to care for themselves at home.

They will have access to some clinical records, which will improve decision-making and avoid patients having to repeat their full medical history.

This short video explains how a clinical hub will bring together different healthcare professionals to ensure people are sent to the most appropriate service for their needs:

The plans for the service were discussed with patients at the February meeting of Your Health, Your Voice, a bi-monthly meeting for patients and the public to feedback on the CCG’s work. You can see the papers from this meeting here.

Currently, the way services are provided varies across the region. By working together, the three CCGs can ensure everyone has access to the same high quality, personalised and responsive services.

This collaborative approach to developing the new service is in line with the emerging B&NES, Swindon and Wiltshire Sustainability and Transformation Plan.

The new service is planned to go live in May 2018.