B&NES GPs top patient survey again

GPs in Bath and North East Somerset (B&NES) have once again come top in the country for patient experience, scoring higher than GPs in all other areas of the country in the latest GP Patient Survey.

A total of 93 per cent of the 2,868 B&NES residents who took part in the survey during January–March 2017 described their experience at their GP surgery as ‘good’. While this is one per cent less than their score in the last survey, it remains the highest in the country, and higher than the national average of 85 per cent.

Dr Ian Orpen, Clinical Chair of the Bath and North East Somerset Clinical Commissioning Group (BaNES CCG) and local Bath GP said: “These results are fantastic for GPs as well as for the residents of B&NES.

“They show that we are unreservedly committed to giving our patients the service they deserve, despite the exceptional demands on primary care.”

The survey results also show that patients are overwhelmingly positive about reception staff at GP surgeries, with 91 per cent saying they find receptionists helpful – higher than the national average of 87 per cent.

Helen Harris, practice manager at Number 18 Surgery in Bath and member of the BaNES CCG Board said that the positive recognition of surgery support staff is “really encouraging”, especially because it comes from patients.

“Every member of the surgery team puts in a huge amount of work to ensure that patients have the best experience possible when they visit their GP, and I am pleased that this year’s survey results reflect this,” she added.

The unprecedented, growing demands on NHS services were the focus of this year’s Annual General Meeting, where BaNES CCG Chief Officer, Tracey Cox, explained some of the ways the organisation is tackling its financial deficit.

One of these is through pilot schemes that aim to avoid unnecessary hospital admissions – as with the rapid response falls service – and reduce the length of hospital stays – as with the Home First pilot. Home First sees patients discharged straight home from hospital for assessment, even if further support from a community service is eventually required.

You can find out more about the rapid response falls service here, and the CCG’s savings plan in the ‘Get Involved’ section of our website, at www.banesccg.nhs.uk.

B&NES GPs scored highly in all areas of the latest GP Patient Survey, coming amongst the top ten for matters including appointment waiting times, ease of accessing GP on the phone, success in getting an appointment and the convenience of appointment times.

To find out how your GP practice got on in the GP Patient Survey and compare it to other practices, visit gp-patient.co.uk.  If you have any feedback about B&NES GP services or our savings plans, please contact BaNES CCG at banes.comms@nhs.net.